We are happy to introduce to you the new Brewster and EasCare Ambulance Dialysis Program under the supervision of Nancy Medeiros-Botelho. Nancy previously worked in our Business Development department but is now the Director of Dialysis Patient Management and will be responsible for the development and direction of the Dialysis Program and its patient base.
With the growth of both brands—EasCare and Brewster Ambulance—in the last 18 months, leadership has been regularly assessing all areas of the companies, from dispatch to billing to training and education. There are opportunities in several departments for consolidation and leveraging our teams to bring more efficiencies and economies of scale. Scheduling is one area we are looking at ways to improve information flow and how we can better accommodate the needs of our team regarding their work shifts and duties.
Q: HOW LONG HAVE YOU BEEN WITH EASCARE AND WHAT DO YOU DO IN YOUR SUPERVISORY ROLE?
PB: I've been with EasCare for over 5 years. It was my first EMS gig. My position consists of overseeing operations in the western region. I'm responsible for medical supplies, taking care of the crews, taking care of the people here and making sure that they have what they need to do their job and enjoy coming to work every day.
I like to make sure the crews have what they need to do their job well and assist them as needed, like during the snow storms. When they get stuck, I like to give them an extra set of hands or go to the hospital or go there to help crews move patients. I don't necessarily interact with the facility, per se, I'm more there to help the crews. I also make sure the policies are understood, followed and enforced. My approach is that I don't like to lead with discipline, I'm more of a lead by an example/lead by positive reward in the workplace.
Brewster's own Quincy Paramedic and Worcester firefighter Patrick Brown is a member of the Metro-Boston (MA-1) Disaster Medical Assistance Team, a component of the National Disaster Medical System. After the devastation of Hurricane Irma (second strongest Category 5 hurricane in the Atlantic) and Hurricane Maria (tenth-most intense Atlantic hurricane on record and most intense tropical cyclone worldwide), Patrick and his MA-1 team were activated to provide emergency medical care to those in need.