Collections Representative

Collections Representative

Job Description

Responsible for the follow-up and collections of private pay receivables in our fast paced billing department.

Essential Duties and Responsibilities

  • Receive inbound patient calls and/or place outbound patient calls on past-due private accounts

  • Verify account information for accuracy and update demographics and/or insurance

  • Manage repetitive patients with multiple accounts and/or set up payment plans

  • Process credit card payments

  • Follow up on all accounts in second/final invoice

  • Report and work with outside collections on multiple accounts including reporting payments, updating information, balance verifications and account status

  • Accurately and promptly document account activity

  • Maintain professional interaction with the patient and company personnel

  • Maintain compliance and HIPAA regulations


  • Minimum one (1) year collections experience

  • Experience in medical billing system preferred

  • Self-motivated and detail-oriented with excellent communication skills

  • Ability to carry out responsibilities with minimal direction and work well in a team environment

  • Ability to multitask in a fast-paced environment

  • Must maintain confidentiality and dependability at all times

  • Proficient knowledge of the computer and Microsoft Outlook


  • Full time Monday through Friday from 8:00 AM to 4:30 PM