Essential Duties and Responsibilities

  • Receives and prioritizes emergency 9-1-1 and non-emergency telephone calls from the public

  • Processes information using a computer-aided-dispatch (CAD) system

  • Dispatches appropriate emergency service agencies such as police, fire and emergency medical units

  • Monitors public safety units in the field

  • Retrieves and enters computer data for emergency response personnel within the service area

  • Condenses large amounts of information into readable, sensibly-typed remarks in a timely manner

  • Ability to recall numerous acronyms and codes essential to appropriate call processing

  • Maintains familiarity with standard operating procedures and appropriate manuals that provide thorough knowledge of multi-agency communications center operations and procedures