Meet the Leadership team

We are a close-knit group of seasoned EMS experts who take immense pride in serving our community. Our customer-focused team comprises diverse and experienced people who—individually and as a company—bring unique sets of talent to everyone and every community Brewster Ambulance serves.

Continuing the family traditions: George Brewster and his sons, Mark Brewster and George Brewster Jr. (not pictured)

Continuing the family traditions: George Brewster and his sons, Mark Brewster and George Brewster Jr. (not pictured)

Mark Brewster and George Brewster, Jr. grew up working at the original Brewster Ambulance under the leadership of their father. By 1993, Mark was an operations supervisor for the company—managing the daily operations for 45 ambulances and 170 crew members in Brewster Ambulance’s South Division with three 911 systems. George became an operations supervisor for our Boston Division supervising and managing the day to day operations for multiple 911 systems and for more than 50 ambulances with over 225 crew members.

This leadership and expertise, combined with the energy and capability of the Brewster Ambulance team, enables Brewster Ambulance Service to provide diverse skill sets and coverage to each community, healthcare organization and care facility we serve.


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Mark Brewster
President & CEO

Mark Brewster is the President and Chief Executive Officer of Brewster Ambulance Service. The ambulance service has been in Mark’s blood since he was a kid—he started out sweeping floors and then worked his way to learn every aspect of the business and made it into a career. By 1993, Mark was an operations supervisor for the company and managed daily operations for 45 ambulances and 170 crew members in Brewster Ambulance Service’s South Division with three 911 systems.

Mark’s latest growth included the purchase of Comprehensive Medical Training Institute in 2016 to expand Brewster's in-house training capabilities. Also purchased in 2016 was EasCare Ambulance Service, which had been a division of Medavie Blue Cross of Canada. With the acquisition of EasCare, they have added over 100 more vehicles as well as 500 employees.

 

George Brewster, Jr.
Vice President & COO

George Brewster Jr. is the Vice President and Chief Operations Officer of Brewster Ambulance Service.  George Brewster, Jr. grew up working at the original Brewster Ambulance under the leadership of his father.  By 1993, George became an operations supervisor for our Boston Division supervising and managing the day to day operations for multiple 911 systems and for 50 ambulances with over 225 crew members.

Before coming back into the industry, George owned multiple car wash locations in Quincy. He specializes in multiple aspects of the ambulance service, but his true passion is for vehicles, maintenance, equipment and supplies. George has built a diverse team with a solid foundation and runs a system within the company that ensures everything is functioning at peak performance.

 

George Brewster, Sr.

George Brewster, Sr. operated Brewster Ambulance Service up until the purchase of Brewster Ambulance Service in January of 1997 by Laidlaw Inc. George remains a senior advisor to both Mark, George Jr. and the leadership team, and continues to foster the culture and patient quality approach that Brewster Ambulance became known for since 1906 when his grandfather founded the company.

 

Leanne Flannery
Chief Financial Officer

 

Leanne is responsible for the financial operations of the company including treasury, corporate audit, tax and financial reporting, and analysis. Prior to joining Brewster Ambulance, she served as the Vice President of Finance for Coldwater Creek and Chief Financial Officer of Cummins Northeast, where she ran the day-to-day operations of their finance departments.

Leanne began her career working as an auditor at PricewaterhouseCoopers. She is a licensed CPA in the State of Massachusetts. She is a graduate of Boston College's Carroll School of Management with a degree in Accounting, holds a Masters in Tax from Northeastern University and a Masters in Business Administration from Suffolk University.

 
Kim Cordeiro

Kim Cordeiro
Executive Manager

Read Kim's Team Profile →

Kim joined Brewster Ambulance in 2010 as an EMT Basic in Boston. She later moved into Brewster Ambulance's Communications Center as a dispatcher and shortly thereafter, was promoted to Communications Supervisor and later to Communications Manager.

Kim is a certified EMT-B, APCO Emergency Medical Dispatcher, and an APCO Emergency Medical Dispatcher Instructor. Kim transitioned to Director of Operations, Brockton, in January 2016. As an operations manager, she handled every aspect of the division from personnel issues, commendations, discipline, quality assurance for all contracts within the division, scheduling, payroll, upholding standards, policies and procedures, and also maintained a strong working partnership with the Brockton Fire Department. Kim was promoted to Executive Manager in 2017.

Kim attended Curry College in Milton, majoring in Criminal Justice and minoring in psychology. She is also a certified substance abuse counselor.

 
Keith Wilson

Keith Wilson
Director of Education

 

Read Keith's Team Profile →

Keith’s primary responsibility is to oversee all educational services for Brewster Ambulance Service and Comprehensive Medical Teaching Institute. Keith started his EMS career at Brewster Ambulance Service as part of the original team in the 90’s and has been in the industry for 25 years.

Keith also worked as a Paramedic for the City of Boston Emergency Medical Service and has spent many years providing EMS leadership in the fire service. Keith founded Comprehensive Medical Teaching Institute in 2009, a CAAHED-accredited EMS teaching company, which has now been incorporated into the Brewster Ambulance Service network of companies. 

Keith is a graduate of UMBC Critical Care Paramedicine Program, Cape Cod Community College and has also attended the University of Richmond’s Emergency Service Management Program. Keith holds multiple EMS teaching credentials, and he continues to provide guidance and leadership for all aspects of EMS education.

 
Jeff Cronin

Jeff Cronin
Director of Communications

Jeff oversees the 911 intake, EMS delivery, pre-arrival instructions, training and education associated with Emergency Medical Dispatch and non-emergency medical transportation requests. He has over 23 years of Emergency Medical Service experience. 

Between 1994 and 2018 Jeff served as an EMT, Emergency Medical Dispatcher, EMD Supervisor, EMD-Q Performance Improvement Manager, Operational Systems Controller, Communications Manager, Business Account Manager, Associate Director of Communications and Director of Communications.

 
Steve Doyle

Steve Doyle
Director of Information Technology, Brewster Ambulance Service

Steve oversees all aspects of Information Technology. His responsibilities include the planning, maintenance and performance of all data flow to and from our multiple communications centers and over 250 field units. Steve and his team look for ways to enhance critical infrastructure and integrate new and emerging technologies embraced by Brewster.

Steve began a career in EMS with Reardon Ambulance Service in Dorchester in the 1980’s and worked in communications, operations and management before transitioning to technology in the early 90’s. He joined EasCare Ambulance in 2000, managing their information systems before becoming part of the Brewster team in 2016. Steve holds a degree in Information Technology from the University of Massachusetts.

 
Chris Dibona

Chris DiBona
Director of Clinical Performance

 

Read Chris's Team Profile →

Chris oversees clinical development, quality assurance, education and research associated with pre-hospital medicine. He has over twenty six years of pre-hospital care and clinical experience and was part of the original Brewster Ambulance team. After moving to Denver, Colorado, to deepen his experience with a career in EMS, he returned to Massachusetts and worked for multiple non-transport, hospital-based advanced life support services along the south shore.

Chris also worked for ten years with Boston MedFlight as a flight paramedic and was previously the Tactical Medical Element Leader for the Metropolitan Law Enforcement Council, Quincy Police Marine Unit, and the FBI Boston SWAT Advanced Life Support Division. Chris is a graduate of Northeastern University and has extensive training in Advanced Trauma Life Support and Fundamentals of Critical Care Support for adult and pediatric patients.

 

Joe Merry
Operations/Special Projects

Joe is responsible for the oversight of operations within the organization. Joe has 18 years of experience in the EMS industry, much of which has been in various leadership roles. Prior to joining Brewster, Joe led all day-to-day operations and communications for a large private ambulance service in the Midwest. During his tenure, Joe's responsibilities extended to various facets of the business in addition to his core responsibilities which included information technology and municipal 911 contract management. Joe began his EMS career in the metro Boston area in 2000 and was the 2010 recipient of the Top 20 Under 40 in Business award. Joe is originally from Southern New Hampshire where his immediate family currently resides.

 

Bob Brooks
Risk Management Manager

Bob’s primary responsibility is to oversee the workers’ compensation claims and all motor vehicle incidents associated with Brewster Ambulance Service. Along with those duties he also monitors and assists with compliance throughout the company. 

Bob recently retired from the Massachusetts State Police (MSP) after 25 years of service as a State Trooper. He is certified in crash investigations and brings years of accident reconstruction experience to Brewster Ambulance Service. He spent many years training the entire MSP uniformed branch, detective bureaus, specialty units and command staff with data protocol, compliance and records management. Bob’s final MSP assignment was with the FBI’s Joint Terrorism Task Force out of their Boston field office where he investigated domestic and international terrorism cases.

 
Jeff Begin

Jeff Begin
Operations Manager, Division 3, Brockton, Taunton and Attleboro

Jeff started his career with Brewster Ambulance Service in 2015 and has been a staple in the southeastern Massachusetts EMS community for over 25 years. He has extensive experience as a clinician and brings equal experience in the management of high-volume ambulance fleet encompassing both emergent and non-emergent care and transport.

Jeff is an active member of numerous EMS committees and advisory boards. He also lends a hand to his hometown ambulance provider while functioning as a Field Supervisor for the Swansea Ambulance Corps. Jeff brings with him deep knowledge of his operational area which comprises Middleboro, Taunton, Attleboro and the south coast areas.

 
Darelle Harmon

Darelle Harmon
Operations Manager, Division 4, New Bedford, Dartmouth and Fall River

Darelle started in EMS in 1994 with the company as an EMT-B and was based at the Hyde Park office in Boston. In 1998, Darelle was the fifth new hire at EasCare Ambulance Service. In 2000, he was promoted to BLS Field Supervisor for EasCare and received his paramedic certification in 2009. In 2013, he moved into EasCare's purchasing and procurement department.

In 2015, Darelle was promoted to ALS Coordinator for all of EasCare. He continued in that position until October 2017 when he was promoted to his current role as EasCare's South Coast Regional Manager, based in the Dartmouth office.

 
Lou Parente

Lou Parente
Operations Manager, Division 5, Rhode Island

Lou joined Brewster Ambulance Service in January of 2018 and is responsible for overseeing the Rhode Island Operations. He has over 24 years of experience working in the field of EMS. Lou is a former Lincoln firefighter and has been employed in a management role in the private ambulance industry for the last 22 years.

He is a founding member of the Rhode Island Association of Private Ambulance Services where he served as Vice President for five years. Lou is a former member of the State of Rhode Island Ambulance Advisory Board where he was instrumental in helping to write ambulance regulations and protocols for Rhode Island. He brings with him a wealth of knowledge and experience relating to ambulance service operations within the state of Rhode Island and south coast of Massachusetts regions.

 
Joe Hughes

Joe Hughes
Operations Manager, Division 6, Worcester, Hopedale and Southborough

Joe Hughes has been in EMS with fire- and private-based services since 2003. He began his career with EasCare in 2012 and worked out of the Worcester garage and has over ten years of EMS experience. While at EasCare, Joe has held the following positions: Field Training Officer, Supervisor, ALS Coordinator and Mobile Integrated Health Supervisor.

In 2014, he completed Mobile Integrated Health training and became one of the first active MIH Paramedics in Massachusetts. He holds certifications as a Certified Community Paramedic (CP-C) with The International Board of Specialty Certification and EMT-P with the Commonwealth of Massachusetts. He has now assumed the role of Worcester Regional Manager.

 
Pete Zampine

Peter Zampine
Director, Business Development

Read Pete's Team Profile →

Peter has been in a leadership role in the printing industry for close to 30 years, owning and building the largest privately-held company in the Northeast. His role as Senior Vice President and Owner included managing more than 35 sales representatives located nationwide, and he also managed 350 employees at six different facilities operating 24-hours-a-day, six-days-a-week.

After the sale of his company, Peter became the Director of Business Development. He leads the business development team and streamlines communications between our clients and operations.

 
Rich Grondell

Rich Grondell
Director of Fleet Management

Rich joined Brewster in December, 2017, as the Director of Fleet Management. Rich has been in the automotive business for over 15 years. Rich’s expertise is in parts, service and structure of a successful maintenance program.

Rich started in the automotive and power sports industry at very young age working his way through the ranks and learning all of the different aspects within the dealerships always looking to learn and better himself.  Before coming to Brewster Ambulance Service, Rich was the service director for a large general motors dealership where he oversaw all workmanship and service facilities productivity.

Rich’s experience in the parts and service department gives him the ability to maintain proper inventory to ensure all units are able to be repaired in a timely manner. He is passionate about keeping vehicles and employees safe. Rich maintains an outstanding rapport with his employees which always leads to increased productivity, thoroughness, and willingness to perform any task requested.

 
Danny Thomas

Danny Thomas
Operations Manager, Division 1, Boston and Norwood

Danny has 25 years of experience in the public safety arena. He was an EMT/ FTO and Operations Supervisor for the original Brewster Ambulance. Danny also spent 17 years with the Suffolk County Sheriff’s Department as a Deputy in the Enforcement Unit.

After the sale of Brewster Ambulance, Danny held several administrative and operational positions with Boston MedFlight and has now returned as Director, Quality Assurance, for Brewster Ambulance Service. Danny is a Certified Medical Transport Executive and an AHA CPR instructor. Danny’s clinical interests include geriatric trauma prevention and community-based health initiatives.

 
Mark Gassiraro

Mark Gassiraro
Operations Manager, Division 2, Quincy, Braintree and Weymouth

Mark began his career in EMS at Norfolk Bristol Ambulance as chair car driver in 1992. A year later he became an EMT, and in 1997 he earned his paramedic license at Northeastern University.

Mark started with Brewster Ambulance Service in 2014 in the Town of Braintree as part of the team working the 911 emergency ambulance contract. He became a Field Supervisor in Quincy in 2015, Lead Supervisor of Division 2 in 2016 and Operations Manager of Division 2 and 6 in 2017.

Mark has an Associate of Science Degree in Fire Science and a Bachelor of Science Degree in Fire Administration.

 

Dylan Law
Operations Manager, Division 7, Plymouth, Middleboro and Wareham

Dylan started his career in EMS in 1987 as a chair car driver. In 1988 he became an EMT, in 1995 became an EMT-I, and in 1999 earned his paramedic. He has worked for over 20 years in the South Shore and Plymouth systems. During that time he has served as a Field Supervisor, Special Events Coordinator and Operations Manager for Eastern Mass.

In 2015, Dylan returned to Brewster Ambulance Service in the Plymouth system and then returned to the Quincy system. In 2017 he moved back to the Plymouth system as a Division Supervisor in charge of Plymouth, Middleboro and Wareham and in 2018 became the Operations Manager of the newly created Division 7.