Getting Smart with Smart911™


Responding with Critical patient Information at the ready

In the world of fire fighting, law enforcement and emergency medical response, when responders are dispatched into the field, seconds count. Millions of dollars are invested in training, equipment, hiring experienced people and providing them the environment to succeed, but one of the most valuable—and priceless—tools that has recently been provided to first responders is Smart911.

Challenges that face responders, especially paramedics responding to 9-1-1 calls, often include inadequate details regarding:

  • Precise location and problematic access points
  • Family members and/or cohabitants
  • Animals on site
  • Prior medical history
  • Medications
  • Addictions
  • Behavioral problems
  • Physical disabilities

The lack of accurate information on an emergency call can cost valuable time and sadly, sometimes lives. Smart911 is a tool that provides caller information at the level of detail that empowers responders to arrive more prepared and ready to provide aid. Additionally, Smart911 SMS allows callers to send and receive text messages when conditions don't allow them to speak over the phone, whether because of being hearing impaired or because they are in a critical emergency situation.

About Smart911

Kicked off in 2010, Smart911 is a service of Rave Mobile Safety that provides 9-1-1 responders with critical supplemental data that callers have opted to provide emergency responders in the event of a 9-1-1 call. Smart911 is easily deployed and works seamlessly in NG9-1-1 (IP-based) or legacy environments, providing emergency responders with valuable information which can improve responses and even save lives.

Rave Mobile Safety is a leading provider of software solutions for individual, group and public safety. Rave designs, sells and supports an award-winning suite of safety applications including the Rave Alert multimodal emergency notification system; Rave Guardian, a GPS-enabled personal safety tool; and Smart911, a software solution for more effective 9-1-1 responses. Hundreds of organizations and millions of individuals nationwide rely on Rave Mobile Safety technologies for improved safety in communities, at schools, in the home, and at work. Rave Mobile Safety is headquartered in Framingham, Massachusetts. Investors include Bain Capital Ventures, Sigma Partners, and RRE Ventures.

How to set up your Smart911 Profile

Creating a Smart911 profile is easy and the personal information is encrypted and very safe. To create your Smart911 profile, there are two simple steps you can do online:

  1. Go to and click the "Sign Up Today" button to create an account
  2. Complete the profile with your medical information, address, and any other pertinent information that will help responders get to you faster and arrive better prepared (remember to keep your information updated)

That's about it. There are countless examples of how Smart911 profiles have helped responders act faster and save more lives as well as stay safe while performing the response.

Rolling Out Smart911

Brewster Ambulance invested in Smart911 for its 9-1-1 EMS service in the Towns of Middleborough and Plymouth in August 2014. This roll out of the new service involved public awareness campaigns to inform residents that they should create a Smart911 safety profile and how it would help them in an emergency.

Brewster Ambulance team members stationed themselves at senior centers, assisted living communities and other locations with laptops to help people create their profiles and answer any questions.

We’re looking to have the Smart911 technology help us with EMS. The more information we have for the caller, whether its the meds that they are on or past medical history, it gets our guys in the mindset of how are they going to treat the patient before they even arrive at the house. They’ll have a better idea of what’s going on with the patient and already have a strategy on how to respond and treat. We’re hoping to get a better clinical product to our patients through the Smart911 technology.
— Mark Brewster, President and CEO of Brewster Ambulance Service

Brewster Ambulance offers Smart911 service to all of its municipal 9-1-1 EMS contracts including:

  • Town of Middleborough, MA
  • Town of Plymouth, MA
  • Town of Braintree, MA
  • City of Brockton, MA
  • City of Quincy, MA
  • City of Taunton, MA

Not sure if your community supports Smart911 profiles? Visit and click on "Find Services in Your Area" at the bottom of the page, and then type in your zip code. If your community is not a Smart911 community, you can advocate for being one here.