Celebrating a New Generation of Growth
June 1, 2017 marked the seventh anniversary of Brewster Ambulance Service returning to provide its century-old family ambulance service to the South Shore and neighboring communities surrounding Boston. When the company returned to operation in 2010, it staffed just over two dozen employees and operated a handful of vehicles. Yet, held deep within the family DNA was a legacy of EMS performance sorely needed in the market at the time. This generational dedication is the key reason Brewster Ambulance has skyrocketed in growth, now breaking an employee headcount of over 1,500 with over 250 vehicles.
In late 2013, the Brewster family purchased the abandoned Weymouth Auto Mall/Ricky Smith Pontiac dealership on Main Street in Weymouth with future plans for razing the property and building a new company headquarters and garaging location. The property was temporarily used as a garaging location for vehicles while plans were developed for the best use of the site. Working with the City of Weymouth, architects and the builder, the plans were completed and George Brewster Sr. and Mark Brewster with Mayor Hedlund broke ground at the site, signaling the demolition of the old dealership and the new build.
Innovation and Technology Aligns
Brewster Ambulance Service deploys the latest technology, both clinically and operationally, to provide the best quality care and response time possible. This best practice was also deployed when designing the new headquarters. The building's first call to order was practical function for an ambulance company. It had to have proper garaging storage, service bays and even a car wash to care for the vehicles in service. It also was designed to house the most advanced dispatch and call-taking center for Brewster Ambulance and EasCare, which will be dispatched out of this location, bringing the total to three dispatch communication centers for Brewster Ambulance Service.
Training Space and high-tech IT systems
Keeping the Brewster Ambulance team trained, certified and field-tested in the latest EMS care tactics took a leap forward with the purchase of CMTI in 2016. Brewster suddenly was equipped with the best hands-on EMT training programs available in the area. Thus, a critical component to the building's design was to include a high-tech training center for the Brewster Ambulance team as well as the public. The public will soon be able to attend programs in compression-only CPR, first aid and important education about opioid abuse.
The building also boasts energy-efficient design and was built with materials that will stand the test of time. Within the building is an advanced information technology infrastructure with redundant back-up systems to support the critical communications and dispatch center, which plans to receive an estimated 500,000 calls that will dispatch an anticipated 250,000+ emergency responses and transports in 2018.
Celebrating Another Great Milestone
The seven-year June 1 anniversary was also earmarked for the ribbon cutting of the new 35,000 square foot headquarters. Three generations of Brewsters joined local and state political figures as well as fire chiefs and other regional leaders to attend a media-covered event celebrating the grand opening of the flagship headquarters in Weymouth. It was a special evening of celebration and appreciation of the dedication of the Brewster family to provide service excellence to its customers and communities, and a reminder of the continuing commitment the family has to being a responsible business operation as well as a community partner.
The final product
Click on each image for a full-screen view.
Above gallery images courtesy of Larry Graziano, L. Graziano Builders